Personal experience. Professional systems perspective.
Caretrap | Stichting Zorgfuik began with Rogér Castelijn, who became trapped in fragmented care while bringing more than twenty years of experience with processes, ownership and organisations that must keep functioning under pressure.
Why Caretrap began
Not because one desk failed, but because nobody monitored the whole.
Rogér saw at close range how care, referrals, waiting periods and responsibilities can all be assigned somewhere on paper while a person still disappears between the parts in practice.
That experience did not become a search for one culprit. It became a broader question: what happens when every organisation performs its own part, but nobody owns the entire pathway?
“When nobody sees the complete story, everyone keeps looking at one small piece of the puzzle.”
From experience to analysis
Becoming trapped was the trigger. Understanding why became the task.
Personal experience explains the urgency. Professional experience shapes how the foundation examines the problem.
01
The handover
Where is information lost? Which agreement is assumed but not checked? What happens between two organisations?
02
The mandate
Who can actually decide, accelerate or deviate when the standard route no longer works?
03
The ownership
Who remains responsible for the outcome rather than only for one step in the process?
04
The human harm
What does waiting cost when someone is already vulnerable, exhausted or dependent on others to move forward?
Professional background
Reducing complexity to what genuinely needs to happen.
Rogér worked in and around large organisations on IT service delivery, business continuity, major incidents, process improvement and cooperation between teams with different responsibilities. In that environment, a process succeeds only when the entire chain works, not when every component can separately prove that it completed its task.
He applies that same perspective to Caretrap. Not to reduce healthcare to a flowchart, but to expose where procedures have become more important than the purpose for which they were created.
The core questions are practical:
Who sees the complete picture?
Who has authority to act?
Who monitors what happens while someone waits?
Who intervenes when a handover or referral stalls?
How do we prevent patients becoming project managers of their own emergency?
From citizen initiative to foundation
The foundation must become larger than its founder.
Rogér started Caretrap, but Stichting Zorgfuik is deliberately being established as an independent organisation with a board, transparency, financial accountability and room for other expertise and lived experience.
This is not a formality. A problem caused by fragmented responsibility cannot be solved by an initiative that remains entirely dependent on one person.
Independent boardVerifiable resultsOpen financial reportingMultiple perspectivesClear boundariesContinuity beyond one person
What Rogér brings to Caretrap
The original trigger and mission.
First-hand experience of stalled care pathways.
Professional knowledge of chains, incidents, ownership and continuity.
The ability to translate patterns into concrete proposals.
A willingness to have his own assumptions challenged.
What the foundation must not become
A personal complaints platform.
An organisation presenting one experience as universal proof.
A foundation without independent challenge.
Another desk creating expectations it cannot meet.
A brand that matters more than demonstrable change.
The next step
From one sharp observation to an organisation capable of sustained action.
See what has already been built, how the impact model works and where board members, experts and donors can contribute.
